1. Acceptance of Terms
By accessing or using PawLux ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.
2. Use of the Service
You may use PawLux to browse and purchase premium pet products. You agree to:
- Provide accurate and complete information when creating an account or placing orders
- Maintain the security of your account credentials
- Use the Service only for lawful purposes
- Not attempt to interfere with or disrupt the Service
3. Orders and Payments
All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order. Prices are subject to change without notice. Payment is processed securely through Stripe. By placing an order, you authorize us to charge your payment method for the total amount including applicable taxes and shipping.
4. Shipping and Delivery
Estimated delivery times are provided as guidance only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control. Risk of loss passes to you upon delivery to the carrier.
5. Returns and Refunds
We want you and your pet to be completely satisfied. If you are not happy with your purchase, please contact us within 30 days of delivery. Items must be unused and in original packaging. Refunds are processed to the original payment method within 5–10 business days.
6. Referral Program
Our referral program allows you to earn commissions when friends make purchases using your referral code. Commissions are credited to your account and are subject to a minimum threshold before payout. We reserve the right to modify or terminate the referral program at any time. Fraudulent referral activity will result in account termination.
7. AI Features
PawLux uses artificial intelligence to provide product recommendations and pricing insights. AI-generated recommendations are for informational purposes only and do not constitute veterinary advice. Always consult a licensed veterinarian for health-related decisions about your pet.
8. Intellectual Property
All content on PawLux, including text, images, logos, and software, is the property of PawLux, Inc. and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
9. Limitation of Liability
To the maximum extent permitted by law, PawLux shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for the specific order giving rise to the claim.
10. Changes to Terms
We may update these Terms of Service from time to time. We will notify you of significant changes by email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated terms.
11. Contact
For questions about these Terms, contact us at: