1. Information We Collect
We collect information you provide directly to us, such as when you create an account, place an order, or contact us for support. This includes:
- Name, email address, and password
- Shipping and billing address
- Payment information (processed securely by Stripe — we never store card details)
- Pet profiles and preferences you choose to share
- Order history and browsing behavior on our platform
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and delivery alerts
- Provide AI-powered product recommendations personalized to your pets
- Improve our products, services, and user experience
- Send promotional communications (you can opt out at any time)
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Stripe — for payment processing
- Shipping carriers — to deliver your orders
- Resend — for transactional and marketing emails
- Twilio — for SMS notifications (only if you opt in)
- OpenAI — to power AI product recommendations (no personal data is shared)
4. Cookies
We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and personalize content. You can control cookie preferences through our cookie consent banner or your browser settings.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time from your Account Settings.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Data portability
To exercise these rights, contact us at privacy@pawlux.com.
7. Security
We implement industry-standard security measures including 256-bit SSL encryption, PCI DSS compliant payment processing via Stripe, and secure data storage via Supabase with row-level security policies.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at: